Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
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What This Page Covers
This page brings together the answers players ask most often, from verifying an account to understanding turnover and withdrawals. Each answer is kept short and direct, so you can get back to your game quickly. If you need more detail on any topic, the lobby's help centre has thorough guides and step-by-step walkthroughs. For anything specific to your account, the support team is available around the clock.
Getting an Answer Not Listed Here
If you don't see your question below, try the in-site chat or the help section — they are the fastest routes to a tailored answer. Live agents can also clarify any policy that isn't clear from the FAQ. You can also check the terms and conditions in the lobby, which explain rules around bonuses, deposits, and play. If you're still unsure, ask support directly; they are used to handling all kinds of queries.
Mini Games, Fishing, Slot read the same way this page does, and so does the offers.
Quick answers
What happens if a game disconnects mid-round?
Your stake is never at risk from a dropped connection — that's the key point. The system records the state of the game at the moment of disconnect, and when you reconnect, you'll see the outcome as if nothing happened. If you're unsure, check your game history.
Does the account need verifying?
Once, before the first withdrawal. It is what keeps every payout after it quick, whether it returns through ShopeePay and USDT TRC20 or another channel.
Where is my withdrawal sent, and does it go back to my deposit method?
Your funds typically land within a few hours for e-wallets and within one to three business days for bank transfer. The destination is the method you used to deposit, or a chosen alternative if that method isn't available. You'll see the exact timing during checkout.
What is the minimum deposit?
Deposits start from RM30 on e-wallet channels and RM50 on bank transfer. The cashier lists ShopeePay, USDT TRC20 and FPX.
Can I get help in Bahasa Melayu?
Both English and Bahasa Melayu. The channels listed here are WhatsApp and Live Chat.
How do I set a deposit limit?
Your limit can be chosen as daily, weekly, or monthly — that's the range you set. Head to the responsible gaming section, pick the period, enter the amount, and confirm. The change is applied from that moment onward, though lowering it is immediate while raising it has a cooling-off period.